July 20, 2020
Dear Doughboy Customer, Thank you for your investment in Doughboy Recreational and for supporting American manufacturing.
The COVID-19 pandemic has created business disruptions worldwide and our industry is no exception. There was no way for us to predict the demand or the supply chain disruptions that we have experienced this year. Doughboy wants to reassure you that we are working around the clock to fulfill orders.
Doughboy is fortunate to have a strong, experienced work force that makes quality built, American made pool products for over 75 years. We pride ourselves on having excellent customer service. However, due to overwhelming demand for swimming pools, we find ourselves greatly impacted with unforeseen challenges. These challenges include shortages from our suppliers, lack of raw materials needed to produce product, and staffing fluctuation due to the COVID-19 virus.
Our hope is to be as transparent as possible during this time and continue to communicate to you the issues that affect our manufacturing processes. With the tremendous increase in calls, emails, and chats inundating our sales and customer service departments, you may have noticed longer delays in our responses and/or updates on your orders. Doughboy apologizes for any inconvenience, and we assure you that we are making every effort to follow up in a timely manner.
All orders received by Doughboy, in May, were drastically delayed due to COVID-19. This was completely unexpected and no one could have predicted this crisis. Our estimated time frames for delivery are just that - estimates. Our plant was one of the only above-ground pool manufacturing facilities that was able to remain open when the crisis hit. We did so by taking extra measures to ensure the safety of all our employees.
The environment which we are all experiencing is fluid and changes from vendors on a daily basis causing Doughboy to modify and/or adjust production scheduling and procedures. We will continue to work with your authorized dealer to inform them of the most up-to-date information.
A Doughboy pool is a long term, family entertainment investment. We understand that these delays are frustrating, and we hope you can continue to have faith in us as we continue to work tirelessly to fulfill your orders during these unprecedented times.
We sincerely appreciate your continued patience and support.